Collections Management
Most companies put Customer Intimacy high on the agenda and spend a great deal of the corporate budget in CRM systems. However customer friendliness often disappears when the customer becomes a debtor.
OnGuard provides the collections manager with tools to help the customer to pay the invoices on time.
- A disciplined and structured approach to collections will reduce your DSO and improve your cash flow.
- A courtesy call prior to an invoice becoming due gives your customer the chance to discuss any issues before they become problems.
- A committed payment can be agreed, registered and confirmed in what becomes a positive customer interaction.